Shipping policy

This policy applies to domestic orders United States. This policy is intended to ensure that you are fully informed of our shipping policies and procedures. By ordering from this store, you agree to the policies stated herein.

At Vitelora, we are committed to providing an impeccable shopping experience to our valued customers. Here's an overview of our careful delivery process:

Shipping to United States:


Total Estimated Delivery time = order processing time + order shipping time

  • Order processing time: 1 to 2 business days (Monday to Saturday)

  • Order delivery time: 4 to 6 business days (Monday to Saturday)

  • Order deadline: 5.00 PM  (GMT-05:00) Eastern Standard Time (New York)

  • Total Estimated Delivery time: 5- 8 Business Days

Shipping costs:

To enhance your shopping experience,  Vitelora is proud to offer free shipping within United States.

Change of address:

Customers can change their shipping address by contacting our customer service team within 24 hours of ordering. Once the order has been shipped, the delivery address cannot be changed. Both statements apply, whichever comes first.

Customers are responsible for ensuring their address is correct at the time of purchase.

Shipping Cancellation Policy:

You can cancel an order for free within 24 hours of purchase.

Once an order has been shipped, it cannot be canceled.

Customers can return the product upon receipt in accordance with our return and refund policy.

Policy for packages damaged in transit

If you notice that your package has been damaged during transport, please notify us within 7 working days of receipt of the order.

In order to process your claim, we may require photographic proof of the damaged goods.

After reviewing the claim, we may require a replacement, refund or credit for items proven to have been damaged in transit.

Contact Information:

Email: support@vitelora.com
Phone: +1 (307) 533-4873
Address: 119 US-87, Sheridan, WY 82801, United States