FAQ
Here you will find answers to the most common questions about our products, orders, shipping, and policies. We have created this page to make your shopping experience simple, clear, and stress-free.
If you can’t find the answer you’re looking for, feel free to contact our support team. we’re always happy to help.
1. What products do you sell?
We sell a variety of beauty and cosmetic products including skincare, makeup items, and beauty tools designed for everyday use.
2. Where do you ship to?
We currently ship within the United States. Shipping availability may expand in the future.
3. How long does delivery take?
Delivery usually takes 5–8 business days, depending on your location and shipping method.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery status.
5. What payment methods do you accept?
We accept following payment method
- American Express (AMEX)
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Mastercard
- PayPal
- Shop Pay
- Visa
- elo
- JCB
- Union Pay
- Apple Pay
6. Can I cancel or change my order?
If your order has not been processed yet, you may request changes or cancellation by contacting our support team as soon as possible.
7. What is your return policy?
We accept returns based on our Refund Policy. Please review the policy page for full details before requesting a return.
8. Are your products safe to use?
Yes, we aim to provide quality products that are safe for regular cosmetic and skincare use. Always follow the instructions provided with each product.
9. How can I contact customer support?
You can contact us anytime at:
Email: support@vitelora.com
Phone: +1 (307) 533-4873
Address: 119 US-87, Sheridan, WY 82801, United States