Refund policy

At Vitelora, transparency and customer satisfaction are our core priorities. We want your shopping experience to be as seamless as possible. Please review our return and refund guidelines below.

1. Return Window

You have 30 days from the date your item was delivered to request a return. Requests made after this 30-day window will unfortunately not be eligible for a refund or return.

2. Return Eligibility & Conditions

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, unwashed, and in the same condition that you received it.

  • Packaging: The item must be in its original packaging with all tags and labels attached.

  • Proof of Purchase: You must provide a receipt or proof of purchase (order number) to complete your return.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at support@vitelora.com with your order number and the reason for the return.

  2. After accepted your refund request, we will provide you with the Return Shipping  instructions on how  to send your package to Return Address: 119 US-87, Sheridan, WY 82801, United States

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us within 7 business days at support@vitelora.com.

  • For damaged or incorrect items, we will cover the return shipping costs and provide a full refund or a replacement at no additional cost to you.

5. Return Shipping Costs

  • Customer Remorse: If you are returning an item due to a change of mind or personal preference, you will be responsible for paying the actual shipping costs for the return.

  • Defective Products: If the return is due to our error (damaged or incorrect product), Vitelora will bear the cost of return shipping.

6. Restocking Fees

Vitelora does not charge any restocking fees on returned items.

7. Exchanges

We do not offer direct exchanges at this time. To ensure you get what you want as quickly as possible, we recommend returning the item you have for a refund and making a separate purchase for the new item.

8. Refund Process & Timelines

  • Inspection: Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed automatically to your original payment method.

  • Timeframe: Please allow up to 7 business days for the refund to reflect in your account. Please note that your bank or credit card company may require additional time to process and post the transaction.

9. Contact Information

For all questions regarding returns or refunds, please contact us using the official business information below:

Email: support@vitelora.com
Phone: +1 (307) 533-4873
Address: 119 US-87, Sheridan, WY 82801, United States